Returns Policy

Returns are only accepted within 1 year of order shipping and only apply to verified manufacturing defects.

To be eligible for a return, the item must be verified to contain manufacturing defects. Verification is done via email before return, supported by photos submitted to [email protected]

Send your item with a receipt or proof of purchase to: 120 Runnymead Ave, Chartwell, Fourways 2191, South Africa. You are responsible for any and all additional shipping fees incurred.

Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain period.

Exchange (if applicable)
Alternatively, Hippo Roller will cover the cost of a replacement unit plus the return shipping fees incurred.

Lost items
Hippo Roller will only deem a package lost if it has not arrived at the destination after 60 days. At this point it will arrange with the customer for a full refund or ship a replacement with the customer’s consent at no extra charge.