SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
While you use this website, we may collect your personal information or you may provide it to us (for example by enquiring or subscribing to our newsletter). For example, your name, email address or telephone number.
To send you a quote or invoice you, we might collect your publicly available personal information from the Internet. For example, your address or VAT registration number.
We are required by law to verify the identity of our clients. So we may ask you to provide us with various personal information.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to submit a form, complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected] or mailing us at:
P.O. Box 170
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – HOSTING & DATA
Our website is hosted by Hetzner (Pty) Ltd in South Africa and its content secured and delivered by Cloudflare, Inc.
Our store is hosted by Shopify, Inc. For more insight in transactions through our store, you may want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
Your data is stored through the data storage, databases and the general applications of Third-Party Services, named below. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your transaction, then your credit card data is stored by that payment gateway. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our website and its service providers.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – PAYMENT
Payments are processed by various Third-Party Services depending on the purpose and currency of the transaction:
Stripe – a global payment gateway in San Francisco:
– Purchase in USD from Hippo Roller, Inc.
– Accept Credit card, Debit card
PayPal – a global payment gateway in San Jose, California:
– Donate in USD to Hippo Roller Foundation NPC.
– Accept Credit card, Debit card, PayPal account
PayFast – a South African payment gateway in Cape Town:
– Purchase in ZAR from Imvubu Projects (Pty) Ltd T/A Hippo Roller.
– Donate in ZAR to Hippo Roller Foundation NPC.
– Accept Credit card, Debit card, EFT, Bitcoin
GivenGain – a global fundraising platform in Switzerland, UK and South Africa
– Donate in AUD, CAD, CHF, EUR, GBP, HRK, USD, ZAR to the Hippo Roller Foundation NPC.
– Accept Credit card, Debit card
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 – COOKIES
We sometimes use “cookies”. “Cookies” are programs that we transfer to your computer’s hard drive. They enable us to improve interactivity with the website. The purpose of “cookies” is to enhance your future visits to our website. You can set your browser to notify you if “cookies” are to be transferred or to reject “cookies” but this may prevent your use of some of our web pages.
Cookies only store information from your browser, they cannot access data on your hard drive. Cookies are text files that cannot transfer viruses to your computer or mobile device.
SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected] or by mail at
P.O. Box 170